Investigation, Complaints and Recall — Feeds Regulations, 2024 (SOR/2024-132; registered 2024-06-17; in force 2024-06-17). Verbatim slice from the consolidated regulation, C1 substring-verified against pdf-parsed/ca-2026/cfia_feeds_regulations_2024.txt. Note: the Feeds Act framework governs livestock feed; pet food for dogs/cats is excluded from the Feeds Act per CFIA RG-1 — these labelling/standards/tolerance provisions are the Canadian feed-regulatory context relevant to pet-food labels.
Investigation, Complaints and Recall
Marginal note: Investigation — risk of harm
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(1) Any person that manufactures, stores, packages, labels, sells or exports a feed and who suspects on reasonable grounds that the feed presents a risk of harm to human or animal health or the environment or does not meet the requirements of the Act or these Regulations must immediately investigate the matter.
Marginal note: Notification
(2) If the investigation establishes that the feed presents a risk of harm to human or animal health or the environment, the person must immediately notify the Minister and immediately take action to mitigate the risk.
Marginal note: Complaints — procedure
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(1) Any person that manufactures, stores, packages, labels, sells or exports a feed must prepare, keep and maintain a document that sets out a procedure for receiving, investigating and responding to complaints regarding the feed.
Marginal note: Complaints — implementation
(2) On receipt of a complaint, the person must implement the procedure, prepare a document that sets out the details of the complaint, the results of the investigation and the actions taken based on those results and keep the document for two years after the day on which the actions are completed.
Marginal note: Recall procedure
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(1) Any person that manufactures, stores, packages, labels, sells or exports a feed must prepare, keep and maintain a document that sets out a recall procedure that enables the effective recall of the feed, the name of a contact person who is responsible for the procedure and the name of a contact person who is responsible for conducting recalls.
Marginal note: Recall — implementation
(2) If a feed is recalled because it presents a risk of harm to human or animal health or the environment, the person must
(a) immediately implement the recall procedure; and
(b) prepare a document that sets out the details of the recall, including any information that substantiates its effectiveness, and keep the document for two years after the day on which the recall is initiated.